Returns & Exchanges
We want you to love your Rothy’s, so we offer free returns and exchanges on unwashed and unworn shoes, bags, and accessories within 30 days of delivery. Please ensure all original packaging and tags are included to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to return or exchange.
Choose Your Method
Select whether you would like to receive a refund to your original payment method, store credit, or process an exchange for a different size or color.
Print or Scan
Download your prepaid shipping label to print at home, or generate a QR code to use at any authorized Happy Returns Bar location for a box-free experience.
Send It Back
Drop off your package at a shipping carrier or Return Bar; once received and inspected, your refund or exchange will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing